General Terms and Conditions of Sale

    1. Company Information

    SyQon is an e-commerce platform operated by SyQon, offering digital software products related to photo editing and artificial intelligence tools.

    These Terms and Conditions apply to all purchases made on syqon.it by both individuals and legal entities.

    2. Acceptance of Terms

    By placing an order, the Customer confirms that they have read, understood, and accepted these Terms and Conditions without reservation.

    These terms apply to the exclusion of any other conditions unless explicitly agreed in writing.

    3. Products and Services

    SyQon sells digital software products, including photo editing tools and AI-based solutions.

    All products are delivered in digital format, either via:

    • direct download
    • online access
    • or user account access

    Delivery is typically immediate after successful payment.

    Customers are responsible for ensuring compatibility with their devices before purchase.

    4. Prices

    All prices are expressed in euros (€) and include applicable VAT.

    Prices may change at any time due to promotions, updates, or market conditions. However, the price applied will always be the one displayed at the time of purchase.

    5. Orders

    Customers must provide accurate and complete information during checkout.

    Once an order is confirmed, modifications or cancellations may not be possible due to the instant delivery of digital products.

    6. Payment Methods

    Payments are processed securely via:

    • PayPal
    • Credit or debit cards

    SyQon does not store or have access to customers’ payment details.

    7. Order Confirmation and Invoicing

    After purchase, the Customer will receive a confirmation email containing:

    • order details
    • access instructions
    • invoice (if applicable)

    8. Delivery

    Digital products are delivered instantly or within a short timeframe after payment.

    If delivery issues occur, customers are encouraged to contact support.

    9. Right of Withdrawal (EU Consumers)

    By purchasing digital content and receiving immediate access, the Customer expressly agrees to waive the right of withdrawal, as provided by EU consumer law for digital goods once delivery has begun.

    10. Refund Policy

    Due to the digital nature of the products, refunds are not automatically granted once access has been provided.

    However, SyQon is committed to customer satisfaction and may issue refunds in the following cases:

    • proven technical issues that cannot be resolved by our support team
    • product not matching its description

    Each request is reviewed individually.

    Customers are encouraged to contact support before submitting a refund request.

    11. Customer Support

    Customer support is available to assist with:

    • installation
    • access issues
    • technical problems

    Contact: contact@syqon.it

    12. Customer Responsibilities

    Customers agree not to:

    • misuse the software
    • distribute or resell the product without authorization
    • provide false or misleading information

    13. Limitation of Liability

    SyQon is not liable for:

    • misuse of the software
    • incompatibility with user systems not disclosed before purchase
    • indirect damages arising from product use

    14. Modifications

    SyQon reserves the right to modify these Terms and Conditions at any time.

    Updated versions will be published on the website.

    15. Governing Law

    These Terms are governed by applicable EU and national laws.